The student telecounseling team is a diverse group of Iowa State undergraduate students that provide excellent customer service to prospective students, families and other key stakeholders of the recruitment process. They are responsible for answering incoming phone calls, chats and text messages as well as making outgoing calls on behalf of a number of recruitment initiatives including, but not limited to, campus visits programing, New Student Programs, application generation and completion.
The telecounselors are responsible for providing admissions information, answering general questions, and transferring customers to individuals throughout the university. These student leaders are often the first interaction a student or family may have with the university, building positive relationships and sharing their personal experiences with prospective students via phone, online live chat, and text messages.
Telecounselors have a strong focus on customer service and the recruitment of new students. As admissions representatives, they work in an interactive and high-energy work environment to promote Iowa State. Telecounselors are continuously learning and gaining experience to help develop their leadership skills.
A successful telecounselor will have passion for Iowa State, find joy in helping others, possess excellent communication skills, the ability to work with a team, and learn new things at a fast pace.