Here you'll find answers to common issues and solutions to help you resolve any concerns quickly and easily.
Frequently Asked Questions
Account, form, and payment issues
Account issues
Contact the Office of Admissions and be prepared to provide your full name, birth date, and other information to verify your account information.
Contact the Office of Admissions and, in your initial message, include the new email address you’d like to use. Be prepared to provide your current email address, full name, birth date, and any other necessary details to verify your account.
If you need to use your school-issued email address, reach out to your school’s IT department to review the error message.
If you're able to update your email to a personal address, you can do so by contacting the Office of Admissions. Be prepared to provide your current email address, full name, birth date, and share the new email address you'd like to use, along with any other necessary details to verify your account.
If switching to a personal email isn’t an option and you’re experiencing sign-in issues, please contact your school’s IT department for further assistance.
After you have accepted your offer of admission, the next time you log in to your Admissions MyAccount, you will be prompted to register your Net-ID. If you are not redirected to create a Net-ID, contact the Office of Admissions.
Your Net-ID will be the prefix in your Iowa State email account ([netid]@iastate.edu). You will enter your desired Net-ID and establish a password.
A confirmation screen will appear if you have successfully registered your Net-ID and converted your existing Admissions MyAccount to your university Net-ID. You will receive an email when your new Net-ID is ready to use. Your Net-ID will be used going forward to sign into all university systems.
Contact the IT Solution Center with a screenshot of the error message and the URL of the web application you are trying to access.
Form issues
The Office of Admissions sets the date when applications will begin being accepted for each term. If a term is listed on the application but not yet open for submission, you will need to wait until the specified date to apply.
The Office of Admissions requires answers to specific questions on the application.
If you leave any required questions unanswered, the fields will be highlighted in bold red with a label indicating that an answer is required. You must complete these fields before you can proceed with the application. If you continue to encounter issues, please contact the Office of Admissions for assistance.
Once an application is submitted, it cannot be edited directly. To make updates, log in to your Admissions MyAccount to review what information can be changed, or contact the Office of Admissions to request updates.
Payment issues
Visa, MasterCard, Discover, American Express, China UnionPay, JCB, and Diners Club credit cards are all accepted. Both debit and credit cards are accepted and processed the same during checkout.
Please reach out to the Office of Admissions.
If you receive an “invalid card number” message, make sure your card details are entered correctly. You can also try a different card or contact your card issuer.
Still having trouble? Reach out to the Office of Admissions for help.
If you receive a “card expired” message, try using a different credit card or contact your card issuer for help.
Still having trouble? Reach out to the Office of Admissions.
If your payment is declined, please contact your card issuer for assistance. You can attempt to pay with a different credit card.
Still having trouble? Reach out to the Office of Admissions.
Questions?
The Office of Admissions is here to help.